Job Description
Green Dot Corporation
We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
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JOB DESCRIPTION
Role Overview:
Green Dot Corporation is seeking a Lead IVR Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels. The Lead IVR engineer will be responsible for architecting, developing, and maintaining Interactive Voice Responses systems that support customer engagement and operational efficiency. This role blends software engineering leadership with deep domain expertise in telephony, voice applications, and call flow design.
Key Responsibilities:
Lead the full software development lifecycle (SDLC) for IVR applications—from requirements gathering to deployment and maintenance.
Lead the design and development of IVR applications using platforms (Twilio or M365).
Define and implement best practices for IVR software architecture, coding standards, and system integration.
Build and maintain IVR call flows, prompts, and routing logic.
Integrate IVR systems with backend services, databases, and CRM platforms (e.g., Salesforce).
Ensure high availability and performance of voice applications.
Write, review, and optimize high-quality code using .Net and Azure solutions
Track project progress, manage timelines, and report to senior leadership.
Mentor junior developers and foster a collaborative team environment.
Develop and implement software testing strategies.
Maintain technical documentation and ensure compliance with regulatory and security standards.
Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
Collaborate with cross-functional teams including QA, L&D, and Compliance to ensure seamless integration and performance of CES tools.
Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
Implement observability and monitoring solutions to ensure system reliability and performance.
Partner with business stakeholders to translate customer journey insights into actionable technical solutions.
Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.
Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud.
Integrate test suites into CI/CD pipelines
Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.
Technical Qualifications:
Bachelor’s degree in computer science, Information Technology,Telecommunication or related field.
8+ years of experience in software development, with at least 3 years in IVRdevelopment and 2+ years in Team leadership.
Strong Proficiency in IVR platforms (Twilio and M 365).
Certifications in IVR platforms (e.g. Twilio) are a plus.
Experience with cloud platforms (e.g., AWS, Azure)and CI/CD pipelines.
Familiarity with tools like Jira, GitHub, Confluence.
Strong grasp of security and privacy standards relevant to customer data handling.
Strong leadership and communication abilities.
Analytical thinking and attention to detail.
Preferred Qualifications:
Experience in fintech or customer support technology platforms.
Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
Contributions to open-source projects or technical publications.
POSITION TYPE
Regular
PAY RANGE
The targeted base salary for this position is $139,900 to $199,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
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We’re Here to Support You—Accommodations Upon Request
Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.
Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
Skills & Requirements
About Green Dot Corporation
About Green Dot Green Dot Corporation (NYSE: GDOT) is a financial technology platform and registered bank holding company that builds banking and payment solutions to create value, retain and reward customers, and accelerate growth for businesses of all sizes. For more than two decades, Green Dot has delivered financial tools and services that address the most pressing financial needs of consumers and businesses, and that transform the way people and businesses manage and move money. Green Dot delivers a broad spectrum of financial products to consumers and businesses through its portfolio of brands, including: GO2bank, a leading digital and mobile bank account offering simple, secure and useful banking for Americans living paycheck to paycheck; the Green Dot Network (“GDN”) of more than 95,000 retail distribution and cash access locations nationwide; Arc by Green Dot, the single-source embedded finance platform combining all of Green Dot’s secure banking and money processing capabilities to power businesses at all stages of growth; rapid! wage and disbursements solutions, providing pay card and earned wage access services to more than 7,000 businesses and their employees; and Santa Barbara Tax Products Group (“SBTPG”), the company’s tax division, which processes more than 14 million tax refunds annually. Founded in 1999, Green Dot has managed more than 80 million accounts to date both directly and through its partners. Green Dot Bank4 is a subsidiary of Green Dot Corporation and member of the FDIC. For more information about Green Dot’s products and services, please visit www.greendot.com. +++ The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Green Dot Corporation, NMLS ID #914924 at 1100 North Eutaw Street, Suite 611; Baltimore, MD 21201, phone 888-784-0136. NMLS Consumer Access: https://nmlsconsumeraccess.org/
Industry: Financial Services