Job Description
DevRev
About the role: As our Lead AI Test Automation Specialist, you'll develop testing strategies, evaluation frameworks, and quality metrics specifically designed for LLM-powered applications. This role requires a unique blend of QA expertise, understanding of GenAI behaviour, and automation skills to ensure our AI features are reliable, accurate, and trustworthy.
Key Responsibilities:
Design and implement comprehensive testing strategies for GenAI features, including conversational AI, agentic systems, and LLM-powered workflows
Develop automated test suites for prompt testing, including regression tests that detect unintended changes in model behaviour
Create evaluation frameworks to measure GenAI quality across multiple dimensions (accuracy, relevance, safety, consistency, latency)
Build and maintain test datasets and golden examples that represent diverse user scenarios and edge cases
Implement monitoring and alerting systems to detect quality degradation in production GenAI features
Perform adversarial testing to identify potential failures, hallucinations, biases, or security vulnerabilities in AI systems
Collaborate with engineers to define acceptance criteria and quality gates for AI feature releases
Develop tools and frameworks that make it easy for engineers to test their GenAI implementations
Conduct user acceptance testing and gather feedback on AI feature performance from internal users
Document testing procedures, known issues, and quality metrics in clear, accessible formats
Partner with Product and Design teams to ensure AI features meet user experience standards
Stay current with GenAI testing methodologies, tools, and industry best practices
Your Qualifications
PRE or test engineering experience, preferably with AI/ML systems.
Strong understanding of GenAI technologies including LLMs, prompt engineering, and AI application patterns
Experience with test automation frameworks and scripting (Python, JavaScript, Selenium, Pytest)
Knowledge of software testing methodologies (functional, integration, regression, performance, security testing)
Ability to design test cases and evaluation criteria for non-deterministic systems
Strong analytical and problem-solving skills with attention to detail
Experience with API testing tools (Postman, REST Assured) and backend testing
Familiarity with CI/CD pipelines and automated testing integration
Excellent communication skills for documenting issues and collaboration
Preferred Qualifications
Experience testing conversational AI, chatbots, or agentic systems
Knowledge of ML model evaluation metrics and techniques
Familiarity with LLM evaluation frameworks (LangSmith, PromptFoo, Ragas)
Experience with performance testing and load testing AI APIs
Understanding of responsible AI principles, including fairness, transparency, and safety testing
Background in enterprise software or SaaS QA
Experience with test management tools (TestRail, Zephyr, Jira)
Knowledge of security testing methodologies for AI systems
Scripting experience with Python, including working with LLM APIs
What Makes This Role Exciting
Define Quality practices for GenAI applications
Work on cutting-edge AI technologies and help ensure they're reliable and trustworthy
Shape quality standards that will impact millions of enterprise users
Collaborate closely with engineers, data scientists, and product teams
Grow expertise in a highly specialized and increasingly important domain
Influence the entire AI product development lifecycle from design to release
Join a team that values quality as a first-class concern, not an afterthought
Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.
Skills & Requirements
About DevRev
AI is changing the way we work. At DevRev, we’re making it conversational. DevRev’s AI-native business operating system designed for you to experience conversational AI at work—transforming complex processes into simple, intuitive conversations that drive real results. Our conversational interface unlocks highly accurate search, hyper-personalized workflows, and lightning-fast analytics for your teams—all through a single conversational interface that feels as natural as talking to a teammate. Our patented AI solutions, Airdrop and Knowledge Graph, take you beyond automation. By unifying data across all your systems, we give your teams the power to access all siloed information in one place, build self-service user experiences, ship impactful products faster, and boost customer satisfaction—without missing a beat. Founded in 2020 by Dheeraj Pandey, co-founder and former CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev was built from the ground up for the AI era with a singular mission: to build the world’s most customer-centric companies. Our platform bridges Dev (your teams) and Rev (your customers), bringing them together through the power of AI. Global by design, with offices in North America, South America, Europe, Asia, and Australia, DevRev is backed by $100.8 million from Khosla Ventures and Mayfield Fund, with a $1.15 billion valuation. Recognized among CRN’s top 10 cloud startups to watch in 2025 and by Forbes as one of America’s best startup employers in 2024, we’re just getting started. Join us and see how AI-powered conversations can connect your teams, delight your customers, and accelerate your business.
Industry: Software Development